Sık sorulanlar
#1. How do I place an order?
Shopping with TRhobby Market is made easy with our Shopping
Cart feature. With this system, you may put your items in the cart, then
proceed to the checkout. After you choose and before you pay, you can put items
back on our digital shelves, or pick up others for the cart.
#2. Where does TRhobby Market ship to?
Our Shopping Cart is set up for International orders. We
welcome orders from all over the world.
#3. Can I place an order by phone
Yes. +90 532 254 06
65
#4. Is my e-mail address important?
Your e-mail address is VERY important. If you enter an
incorrect e-mail address, we cannot contact you and this could cause delays in
your order. We reserve the right to delay or cancel any order with an invalid
e-mail address.
#5. What are my payment options?
We accept PAYPAL. We
do accept cash through the mail. We accept Bank transfer by IBAN.
#6. Is it safe to use my credit card?
We do not accept credit card.
#7. After placing my order, why did I receive an e-mail
from you?
When you place an order with TRhobby Market, our system
sends out a confirmation mail. This email is used to send your invoice/receipt
and provide your account login details so that you may check the status of your
order(s) at any time.
#8. Do you offer gift-wrapping?
Yes, we do offer gift wrapping.
#9. How can I contact you?
We are always available via e-mail: admin@trhobby.com
#10. Where are you located?
Ankara , TURKIYE
#11. My order seems lost, what can I do?
We use registered Postal Services as our main form of
delivery. While we use every precaution available, sometimes an order will
become lost. We cannot control an order once it leaves our hands, but we do
make any and all lost orders right when a service with tracking is chosen. All
we ask is that you send us an e-mail at: admin@trhobby.com to let us know of
the problem so that we can attempt to determine the problem with delivery.
#12. I don't like what I have ordered. Can I return it?
We want our customers satisfied. If you are not satisfied
with your TRhobby Market order, just send an e-mail to admin@trhobby.com explain the problem and
return your item within 15 days of your order (do not return your item before
writing us and getting our OK). We will issue you a refund, credit or exchange
the item where appropriate. Special
Order items made correctly to specifications are not refundable. We do not
refund shipping and handling charges. Please see our Guarantees, Terms and
Conditions for more details concerning any returns.
#13. Can I special order something not in your catalog?
Yes, we are happy to try and find things for you that might
not be listed in our catalog. Just send us a mail to: admin@trhobby.com