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#1. How do I place an order?

TRhobby Shop with is made easy with our Shopping Cart feature. With this system, you may put your items in the cart, then proceed to the checkout. After you choose and before you pay, you can put items back on our digital shelves, or pick up others for the cart.

#2. Where does TRhobby Masonic Shop ship to?

Our Shopping Cart is set up for International orders. We welcome orders from Brethren all over the world.

#3. Can I place an order by phone

Yes. +90 530 746 2008

#4. Is my e-mail address important?

Your e-mail address is VERY important. If you enter an incorrect e-mail address, we cannot contact you and this could cause delays in your order. We reserve the right to delay or cancel any order with an invalid e-mail address.

#5. What are my payment options?

We accept only PAYPAL.

#6. After placing my order, why did I receive an e-mail from you?

When you place an order with TRhobby Shop, our system sends out a confirmation mail. This email is used to send your invoice/receipt and provide your account login details so that you may check the status of your order(s) at any time.

#7. Do you offer gift-wrapping?

At this time we do not offer gift wrapping.

#8. How can I contact you?

We are always available via e-mail: haber@trhobby.com

#9. Where are you located?

Ankara, TURKIYE .

#10. Can I order a printed catalog?

Yes, we can email links as well as PDF’s

#11. My order seems lost, what can I do?

We use Registered Postal Services our main form of delivery. While we use every precaution available, sometimes an order will become lost. We can control an order once it leaves our hands, and we do make any and all lost orders right when a service with tracking is chosen. All we ask is that you send us an e-mail at: haber@trhobby.com to let us know of the problem so that we can attempt to determine the problem with delivery.

#12. I don't like what I have ordered. Can I return it?

We want our customers satisfied.

If you are not satisfied with your TRhobby shop order, just send an e-mail to haber@trhobby.com explain the problem and return your item within 30 days of your order (do not return your item before writing us and getting our OK). We will issue you a refund, credit or exchange the item where appropriate. . We do not refund shipping and handling charges. Please see our Guarantees, Terms and Conditions for more details concerning any returns.

You should expect to receive your refund within tree weeks of giving your package to the return shipper, This time period includes the transit time for us to receive your return from the shipper (12 to 18 business days), the time it takes us to process your return once we receive it (3 to 5 business days)

#13. Can we special order something not in your catalog?

Yes, we are happy to try and find things for you that might not be listed in our catalog. Just send us a mail to: haber@trhobby.com